Customer Care -
Looking after your car and you
Grays AutoCenters is not your average car care centre. The
whole concept of our business - from the training of our staff to the care we pay to
your vehicle, through to delivering customer aftercare - has been designed with your
satisfaction in mind.
At Your convenience
All services are carried out whilst you wait and therefore you do not
have the inconvenience associated with losing your car for the day. Drive in or book
your slot - you decide.
Clarity and transparency
We will always give an honest opinion on the fault with your vehicle
and options on how to rectify the problem. We will never try to sell you something
you don't need.
Honesty and simplicity
Anyone can understand what we do and there is no veil of secrecy to
fool customers into thinking what we do is complicated. It's not.
The latest technology
We have invested in state-of-the-art technology for all our services
to ensure the highest standards of accuracy and reliability are delivered for our
Quality of staff
All our staff are polite, respectful and well-presented. Our customer
communications process enables you to have direct access to human beings who
understand customer service. Our staff are trained to adopt a consultative approach
in a friendly, non-patronising fashion.
Quality of products
We use only the best products from Castrol, Bosch, Coopers and
others - we never use cheap alternatives. Anything we put in (or on) your car will
be at least as good as your vehicle manufacturer’s recommendations and will, more
often, exceed it.
Clean and comfortable
Grays AutoCenters customer facilities are clean and inviting. Our
lounge is bright and modern with complementary coffee and Wi-Fi. We want you to feel
comfortable when you visit us, both while we’re working on your car and when you
talk to us.
Loyalty and commitment
We set up our business to generate long-term loyalty from you. Our
business can only succeed if we do our job properly and you want to come back year