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Customer Care - Looking after your car and you

Grays AutoCenters is not your average car care centre. The whole concept of our business - from the training of our staff to the care we pay to your vehicle, through to delivering customer aftercare - has been designed with your satisfaction in mind.

At Your convenience

All services are carried out whilst you wait and therefore you do not have the inconvenience associated with losing your car for the day. Drive in or book your slot - you decide.

Clarity and transparency

We will always give an honest opinion on the fault with your vehicle and options on how to rectify the problem. We will never try to sell you something you don't need.

Honesty and simplicity

Anyone can understand what we do and there is no veil of secrecy to fool customers into thinking what we do is complicated. It's not.

The latest technology

We have invested in state-of-the-art technology for all our services to ensure the highest standards of accuracy and reliability are delivered for our customers.

Quality of staff

All our staff are polite, respectful and well-presented. Our customer communications process enables you to have direct access to human beings who understand customer service. Our staff are trained to adopt a consultative approach in a friendly, non-patronising fashion.

Quality of products

We use only the best products from Castrol, Bosch, Coopers and others - we never use cheap alternatives. Anything we put in (or on) your car will be at least as good as your vehicle manufacturer’s recommendations and will, more often, exceed it.

Clean and comfortable

Grays AutoCenters customer facilities are clean and inviting. Our lounge is bright and modern with complementary coffee and Wi-Fi. We want you to feel comfortable when you visit us, both while we’re working on your car and when you talk to us.

Loyalty and commitment

We set up our business to generate long-term loyalty from you. Our business can only succeed if we do our job properly and you want to come back year after year.

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